SENDING YOUR ORDER The packages are usually shipped between 2 to 5 days after receiving your order. The shipment is made through the carrier SEUR or CTT reason why we are not responsible for possible delays after the order is shipped.
PAYMENT You have the following payment methods at your disposal: - Multibanco Reference - Cash on delivery (collection) - Paypal - Visa, mastercard, etc. - Bank transfer
EXCHANGES In the case of the exchange there are two different situations:
Customer asks for the wrong size of the item: In this case the customer sends the item to us, making the corresponding purchase slip, we exchange it and resend it. In this case the customer assumes the value of all sizes.
The customer receives the wrong product: Just send it back to us (Boutique Tereza reestablishes the value of this shipment), the order is sent again this time with the correct products. In this type of situation the customer does not have any cost with the shipment.
RETURNS We only accept returns and respective replacement of money in the following case:
Lack of article for exchange: If the article does not look good and you want the larger number but the company does not have to exchange, then in this case we reinstate the money by sending the article.