In case of dispute, the consumer may contact an Alternative Consumer Dispute Resolution Entity:
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court).

Email: geral@ciab.pt
Phone: +351 253 617 604

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal

More information available at Consumer Portal: www.consumidor.pt

You may also use the Online Complaints Book:
The electronic version of the Complaints Book is part of the "SIMPLEX + 2016" program and involves the Directorate-General for Consumer Affairs and the regulatory authorities of various sectors.

To submit a complaint, click the following link:
https://www.livroreclamacoes.pt/inicio/reclamacao