YOUR PRIVACY FIRST.
NEW GENERAL DATA PROTECTION REGULATION: GET TO KNOW OUR DATA PRIVACY POLICY.

a. Our Commitment Protecting your personal data is a priority for us. We are committed to processing only the personal data that is strictly necessary to provide you with the best service, ensuring transparency of information and the application of best practices in the field of security and personal data protection.

Whenever your personal data is processed by contracted entities, we will require the same level of security and privacy assurance regarding data protection.

We want to earn your trust and ensure you feel your data is safe with us. We are fully committed to protecting your privacy and take our data protection responsibilities seriously.

If you have any doubts about the processing of your personal data, we are available to clarify.

b. Who is responsible for processing your personal data? The company responsible is Teresa Cardoso Oliveira, Lda., headquartered in Zona Industrial do Feital, no. 14, 4700-152 Frossos Braga, VAT number 501625216. This company owns the Boutique da Tereza brand.

You can contact us at: geral@tco.pt

c. How can you contact the Data Protection Officer? You can reach our DPO at: rgpd@tco.pt

d. What personal data do we use and for what purpose? We commit to processing only the necessary personal data to provide the best possible service:

i. Client Card When creating a client card at any Boutique da Tereza store, we collect your name, date of birth, and contact details (email, address, phone number).

ii. Online Account When creating an account on www.boutiquetereza.com, we collect your name, date of birth, contact details, and may request body measurements. Data is deleted 5 years after your last login.

iii. Direct Marketing We use your name, contact details for updates and promotions via SMS, email, or WhatsApp. You may opt out at any time.

iv. In-store Purchases | Transfers | Reservations We collect your data to notify you when a product becomes available, for transfers between stores, or for reservations.

v. Alterations Your data is used to inform you when alterations are ready and for possible home deliveries.

vi. Contests Data is used only for prize delivery purposes.

vii. Quotes We collect your name, tax ID, and contact details.

viii. Transactions Your tax ID may be collected for invoicing and reported to the tax authority.

ix. Exchanges | Returns We collect your data and bank details (for returns) to process requests.

x. Customer Support Your data helps us identify and respond to your inquiries.

xi. Suggestions and Complaints We collect your data to address feedback about our services.

e. Data Retention Period We retain data only as long as necessary and legally permitted. Transaction data may be held for 10 years. Otherwise, your data is deleted after issues are resolved.

f. Data Sharing We share personal data only when necessary for deliveries, repairs, support, or marketing. If shared outside the EEA, we ensure GDPR compliance. Data may be shared with the tax authority as legally required.

g. Your Rights You have the right to access, rectify, delete, limit, transfer, or object to data processing, and not be subject to automated decisions. Contact: rgpd@tco.pt

h. Cookies We use cookies to improve website performance and your experience. These include:

• Session Cookies

• Analytics Cookies

• Advertising Cookies

i. Data Protection Measures We implement technical, administrative, and physical security measures, including:

• Restricted access

• Secure storage and transfer

• Monitoring and redundancy

j. Updates This policy may be revised. Updates are available at: https://boutiquetereza.com/content/3-politica-de-privacidade-boutique-tereza